![]() ![]() Maximizing the impact of your ITSM Solution - The must haves and nice to haves when considering alternative solutions. Your “functional” reputation – why you should care & how you can improve it. Listen to the recorded webinar to learn how Shvonne Williams, Director of IT Services at MediFit Corporate Services, was able to turn around her team’s image and transform the IT department into a strategic business partner within the organization. ![]() This may seem like an insurmountable issue, but with the right tools, you can quickly change minds while becoming more efficient! Sharing positive reviews of the company to friends and family is known to drive additional sales.Īgain NPS is a common way to measure retail customer advocacy.Does your IT department have a perception problem within your organization? As IT professionals, it’s easy to feel undervalued and under-appreciated by your peers throughout the organization. Not only is the customer loyal, they also advocate on behalf of the company: they effectively become an unpaid sales person for the retailer.Īdvocacy can in itself be a powerful driver of company growth especially when combined with on-line and social media tools. ![]() The final stage of the customer journey is Advocacy. In terms of identifying when your products and service are better than your competitors, the Net Promoter Score (NPS) metric has been shown to be an effective predictor of retail customer loyalty. Here “better” may be subjective or objective.
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